Shipping policy

Order Processing

In-stock physical orders are generally prepared for shipment within 3–5 business days, excluding weekends and recognized holidays.

Processing time is separate from carrier transit time.

Processing may take longer during:

  • Product launches
  • Promotional events
  • Holidays
  • Severe weather
  • High-order periods
  • Inventory delays
  • Carrier disruptions
  • Other unusual circumstances

Any materially different processing timeframe will be stated on the applicable product page or communicated to the customer.

Preorder Shipping

Preorder products are not ready for immediate shipment.

The estimated shipping or fulfillment window displayed on the product page at the time of purchase applies to that preorder.

Additional preorder terms are provided in the Preorder Policy.

Shipping Destinations

Verse & Vision LLC ships only to destinations accepted during checkout.

The availability of a destination during checkout does not guarantee that every product can be shipped to that location.

We may contact the customer if an address, shipping restriction, legal restriction, or carrier limitation prevents fulfillment.

Shipping Rates

Shipping costs are:

  • Displayed during checkout
  • Based on the available shipping method
  • Based on the order contents
  • Based on the destination
  • Based on product weight and dimensions
  • Subject to available carrier rates

The customer will be shown applicable shipping charges before submitting payment.

Estimated Delivery Times

Carrier delivery estimates begin after an order has been processed and transferred to the carrier.

Estimated delivery dates are not guaranteed arrival dates.

Carrier delays may occur because of:

  • Weather
  • Holidays
  • Transportation interruptions
  • Address problems
  • Service disruptions
  • Natural disasters
  • High shipping volume
  • Other circumstances outside our direct control

Shipping Confirmation and Tracking

When tracking is available, customers will receive a shipping-confirmation message containing tracking information.

Tracking activity may take time to appear after a shipping label is created.

A shipping label being created does not necessarily mean the carrier has already received or scanned the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

  • Recipient name
  • Street address
  • Apartment, unit, or suite number
  • City
  • State
  • Postal code
  • Email address
  • Telephone number, when requested

Contact support@visionverse.shop immediately if an address correction is needed.

Verse & Vision LLC cannot guarantee that an address can be changed after processing or fulfillment begins.

Additional shipping charges caused by an incomplete or incorrect customer-provided address may be the customer’s responsibility.

Returned-to-Sender Orders

If an order is returned because of:

  • An incorrect address
  • An incomplete address
  • Refusal of delivery
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts
  • Another customer-caused delivery issue

Verse & Vision LLC will contact the customer regarding available options.

The customer may be responsible for additional shipping costs before the order is shipped again.

If a refund is approved instead, original shipping charges may be deducted unless the return resulted from an error by Verse & Vision LLC.

Lost or Delayed Packages

When tracking has not updated or a package appears lost, contact:

support@visionverse.shop

Verse & Vision LLC may:

  • Review the tracking history
  • Contact the shipping carrier
  • Request an investigation
  • Ask the customer for additional information
  • Provide a replacement, refund, store credit, or another appropriate resolution based on the circumstances

Carrier investigations may require additional time.

Packages Marked Delivered

When tracking shows delivery but the package cannot be located, customers should:

  1. Verify the shipping address listed on the order.
  2. Check mailboxes, porches, side doors, garages, parcel lockers, and surrounding delivery areas.
  3. Ask household members, building staff, or nearby neighbors.
  4. Allow one additional business day because some carriers may record delivery shortly before final placement.
  5. Contact the shipping carrier.
  6. Contact support@visionverse.shop.

Verse & Vision LLC will reasonably assist with available carrier documentation and investigation.

The final resolution will depend on:

  • Tracking information
  • Carrier findings
  • Delivery photographs
  • Address accuracy
  • Applicable purchase protections
  • Other relevant evidence

Damaged Shipping Packages

Keep the following until the claim is resolved:

  • The product
  • The shipping box or envelope
  • Packaging materials
  • The shipping label
  • Any damaged pieces

Send clear photographs to support@visionverse.shop.

Shipping Delays

If Verse & Vision LLC cannot ship an order within the timeframe represented when the order was placed, we will provide an appropriate delay notice.

When required, the customer will be allowed to:

  • Accept the revised shipping timeframe, or
  • Cancel the affected unshipped merchandise for a refund

Shipping Contact

Verse & Vision LLC
12320 Barker Cypress Rd ste 600

Cypress TX 77429, United States
Email: support@visionverse.shop