Refund policy

We want customers to receive products that are accurate, usable, and in the condition represented on our Store.

Please review this Return and Refund Policy before completing a purchase.

Physical Products

Eligible physical products may be returned within 14 calendar days after confirmed delivery.

To qualify for a return, the product must be:

  • Unused, uncolored, and unmarked
  • In substantially the same condition in which it was received
  • Returned with its original packaging, inserts, and accessories, when applicable
  • Accompanied by valid proof of purchase

Coloring books containing colored, written-on, removed, torn, stained, folded, damaged, or otherwise used pages are not eligible for change-of-mind returns.

Requesting a Return

Before returning a product, contact:

support@visionverse.shop

Include:

  • Your full name
  • Your order number
  • The product you want to return
  • The reason for the return
  • Photographs when the item is damaged, defective, incomplete, or incorrect

Do not mail a return until you receive return instructions from Verse & Vision LLC.

Unauthorized returns may be delayed, refused, or returned to the sender.

Change-of-Mind Returns

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges are nonrefundable.
  • The customer should use a tracked shipping method.
  • Verse & Vision LLC is not responsible for return shipments lost before reaching us.

No restocking fee will be charged unless a product page clearly states otherwise before purchase.

Damaged, Defective, Incomplete, or Incorrect Products

Inspect your order after delivery.

Contact support@visionverse.shop promptly, preferably within 7 calendar days after delivery, if your order arrives:

  • Damaged
  • Defective
  • Incomplete
  • Incorrect
  • Materially different from the product ordered

Include clear photographs of:

  • The product
  • The damaged or incorrect area
  • The outside packaging
  • The inside packaging
  • The shipping label

After reviewing the claim, Verse & Vision LLC may provide an appropriate:

  • Replacement
  • Refund
  • Store credit
  • Replacement component
  • Other reasonable resolution

When the error was caused by Verse & Vision LLC or the product arrived damaged, the customer will not be responsible for approved return shipping costs.

The suggested seven-day reporting period helps us document issues with shipping carriers. It does not eliminate any rights or remedies that cannot legally be waived.

Digital Products

Because digital products are delivered or made accessible electronically, digital products are generally nonreturnable and nonrefundable after the file or download access has been delivered.

A digital refund, replacement, or corrected file may be provided when:

  • The customer was charged more than once for the same purchase.
  • The wrong digital file was delivered.
  • The file is corrupted or unusable and Verse & Vision LLC cannot provide a working replacement.
  • The customer never received access and Verse & Vision LLC cannot correct the delivery issue.
  • A refund is otherwise required by applicable law.

The following generally do not qualify for a refund:

  • Incompatible software
  • Unsupported devices
  • Printer-setting problems
  • Lack of storage space
  • Inability to open a listed file format
  • Differences caused by the customer’s printer, ink, paper, screen, or device
  • Failure to review the product description before purchase
  • A change of mind after receiving access

Contact support@visionverse.shop for digital-product assistance.

Physical and Digital Bundles

When an order contains both physical and digital products:

  • The physical portion may qualify for a return under the physical-product rules.
  • The digital portion is generally nonrefundable after delivery or access.
  • Any approved refund will be calculated using the value assigned to the eligible portion of the bundle.

Preorders

Preorder cancellations, delays, and refunds are governed by the Preorder Policy.

Sale Products

Sale and promotional products follow the same return requirements unless the product page clearly identifies the product as final sale before checkout.

Final-sale status does not eliminate remedies for products that arrive damaged, defective, materially misrepresented, or different from what was ordered.

Gift Cards

Gift cards are nonrefundable and cannot be exchanged for cash except where required by applicable law.

Refund Processing

After an approved return is received and inspected, Verse & Vision LLC will notify the customer whether the refund was approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for Verse & Vision LLC to inspect the returned item and initiate an approved refund.

Banks, card issuers, and payment providers may require additional processing time after the refund has been initiated.

Refund Contact

Verse & Vision LLC
8127 Oxbow Manor Lane
Cypress, Texas 77433
Email: support@visionverse.shop